Shipping policy

At Ellie Jane, we strive to ensure that you are delighted with your purchase for your little ones. Our goal is to provide high-quality products and exceptional customer service. Please review our refund and return policy below for details before placing your order:

• General Returns and Refunds

  1. Eligibility for Returns:

  • Items may be returned or exchanged within 14 days of delivery.
  • To qualify for a return, items must be:

  1. Unused, unwashed, and in their original condition.
  2. Accompanied by the original receipt or proof of purchase.

  • Sale and clearance items are final sale and cannot be returned.

  2. Non-Customized Products:

  • Non-customized items (e.g., children’s clothing, accessories) may be returned for a refund or store credit, minus shipping costs.

  3. Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Original shipping charges are non-refundable.Customized Embroidered Items

    1. Custom Orders Policy:

    • Due to the personalized nature of embroidered items, all sales are final.
    • Once an order for a custom item has been placed and production has begun, we cannot issue refunds or accept returns.