Effective Date: May 2, 2025

At Ellie Jane, we strive to ensure that you are delighted with your purchase for your little ones. Our goal is to provide high-quality products and exceptional customer service. Please review our refund and return policy below for details before placing your order:

General Returns and Refunds

1. Eligibility for Returns:

  • Items may be returned or exchanged within 14 days of delivery.

  • To qualify for a return, items must be:

    • Unused, unwashed, and in their original condition.

    • Accompanied by the original receipt or proof of purchase.

  • Sale and clearance items are final sale and cannot be returned.

2. Non-Customized Products:

  • Non-customized items (e.g., children’s clothing, accessories) may be returned for a refund or store credit, minus shipping costs.

3. Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping charges are non-refundable.

Customized Embroidered Items

1. Custom Orders Policy:

  • Due to the personalized nature of embroidered items, all sales are final.

  • Once an order for a custom item has been placed and production has begun, we cannot issue refunds or accept returns.

2. Defective or Incorrect Custom Items:

  • If your customized item arrives damaged, defective, or with an error caused by Ellie Jane, we will happily remake the item or provide a full refund.

  • Claims for defective or incorrect items must be submitted within 7 days of delivery. Please contact us at [Insert Contact Email] with your order number and photos of the issue.

How to Initiate a Return or Claim

1. Contact Us:

  • Email customer@elliejanekids.com to start a return or claim.

  • Provide your order number, a description of the issue, and photos if applicable.

2. Shipping Instructions:

  • Once approved, we will provide detailed instructions on where and how to send the returned items.

Exceptions

  • Items damaged due to wear and tear, improper use, or after the return window has closed are not eligible for refund or exchange.

  • Gift cards cannot be refunded.

Thank you for choosing Ellie Jane for your children’s boutique needs. We value your business and appreciate your understanding of these policies, which help us maintain quality and personalization in every order.

For any questions, please contact us at customer@elliejanekids.com 



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